Effective Date: 27th March 2025
"Your privacy is not a privilege, it's a right. We believe in transparent data practices that put you in control of your customer review data."
— Reviewlytics Privacy Team
• Authenticate and authorize access to your Reviewlytics account.
• Import and analyze customer reviews from connected platforms.
• Perform sentiment analysis and extract actionable insights from reviews.
• Generate AI-powered recommendations for improving customer experience.
• Provide natural language chat interface for querying review data.
• Monitor and maintain system performance and security.
We do not use your review data for any internal model training, testing, or analytics beyond what's required for service delivery.
We use OpenAI's models for sentiment analysis, insight extraction, and natural language processing of your customer reviews. Data is sent in secure, encrypted chunks.
We rely on OpenAI's API data policy which guarantees your data is not used to train their models. More information: https://openai.com/policies/api-data-usage-policy
We have signed a Data Processing Agreement (DPA) with OpenAI to ensure GDPR-compliant handling of shared data.
• Customer reviews and analysis data are stored securely in Google Cloud Storage, isolated per organization.
• All communication is encrypted in transit (TLS) and at rest (GCP encryption).
• Integration tokens are encrypted and stored securely for platform connections.
• Only authorized users and personnel can access your data via role-based access controls.
Users can delete their review data, analysis results, or entire account at any time via the application interface or by contacting support.
We retain data only for as long as required to provide the service. Chat histories are stored to support user experience and can be deleted upon request.
When you disconnect a platform integration, we immediately stop importing new reviews and can delete existing imported data upon request.
You have the right to:
• Access your personal information and review data.
• Request modification or deletion of your data and analysis results.
• Export your review data and insights in standard formats.
• Withdraw consent or object to processing where applicable.
For any request, contact us at support@Reviewlytics.com
We use essential cookies to manage user sessions and platform integrations. No third-party advertising or tracking cookies are used.
We may update this Privacy Policy to reflect changes to our services or legal obligations. You will be notified of major updates through email or the app.
If you have questions or need help regarding your data or this policy, contact: